Everything in Essential, plus monitoring, patching, and incident response for your workloads.
Building infrastructure has an end date. Running it does not. A year after launch, most of what an environment costs is engineering attention: alerts waiting for an owner, patching waiting for a window, runbooks held in one person’s head.
Essential tells you what to fix. Professional is where we fix it. We monitor your applications, act on what fires, patch on a schedule, run the routine changes, and verify that your backups restore.
The point is not that the work gets done. It is that it stops competing with your roadmap.
Operational load stops drawing from the same people as your roadmap. The hours logged against incidents are the visible part. The larger gain is the roadmap capacity you get back from the engineers who know production best.
Alerting tuned against real signal, escalation paths defined in advance, and post-incident review that produces a change. Repeat issues get resolved at the cause, so they stop coming back.
A tested restore is the only kind that counts. We run restore drills against your real data volume and record how long recovery takes, so the number in your continuity plan is a measured one.
Runbooks, monitoring, and infrastructure definitions live in your repository and our documented processes, so operational knowledge stays with the organization as your team changes.
Everything in Essential, plus someone acting on it. Scope and coverage hours are agreed at onboarding and written down.
Continuous monitoring designed around your applications, with thresholds set against observed behavior instead of defaults. Built on CloudWatch, OpenTelemetry, or the stack you already run, deployed in your accounts. Anything that fires repeatedly gets resolved at the cause or retired.
Someone acts on what fires. Routine remediation handled directly, with defined escalation for anything needing a decision. Coverage hours are written into the agreement, not implied.
Scheduled patching within agreed maintenance windows, tested before production, with a rollback path ready. Reported so you can demonstrate currency to whoever asks.
Defined severity levels, named escalation paths, and response targets agreed at onboarding. Post-incident review on anything significant, with the resulting action tracked to completion.
Backup coverage verified against what matters, and restores tested on a schedule. You get a measured recovery time.
Certificate renewals, DNS changes, scaling adjustments, access requests, backup job maintenance. A defined request lane with an agreed turnaround, so small work moves on its own schedule.
GuardDuty and Security Hub findings triaged and acted on, not just surfaced. Essential reports the posture change; here we contain it, work the finding, and record the outcome.
Infrastructure changes run through your pipelines with review, testing, and a rollback path. Changes are logged with who approved them and why, which is what an auditor looks for.
We learn your workloads, instrument what is not yet instrumented, and document runbooks first. We take the pager once we understand what we are answering.
Response targets, severity definitions, and coverage hours agreed in writing at onboarding, so expectations are explicit on both sides before the first incident.
A regular session covering incidents, patching status, spend, and what changed, with follow-up actions tracked.
Coverage windows and response targets by severity are agreed in writing at onboarding. A reasonable target depends on what your environment does and what an hour of downtime costs you, so the commitment reflects your environment and we can hold to it consistently.
Either. Some clients hand over operations entirely. More often we own the undifferentiated work such as monitoring, patching, and first response, while their engineers keep the application layer. We agree that boundary at onboarding and write it down, so response stays fast when something does happen.
No. Professional includes everything in Essential. The tiers are cumulative, so you pick a level instead of assembling a bundle.
That is the normal case. Onboarding includes an assessment, and if we find work that should come first, we will tell you what it is and what closing it takes.
We work exclusively on AWS, which is where our depth is. If a meaningful part of your estate lives elsewhere, we will say so early and can point you toward providers who cover it well.
Routine changes with a known shape are requests: certificate renewals, DNS updates, scaling adjustments, access changes. Anything requiring design work, a new architecture, or a multi-week effort is a project. We draw that line at onboarding and revisit it as your needs change, so both sides know what to expect before a request comes in.
Yes, within agreed coverage hours. We triage GuardDuty and Security Hub findings, contain what can be contained, and escalate the rest with context. Our security coverage runs within agreed hours. If your obligations call for staffed round-the-clock monitoring, we will say so and help you select a dedicated SOC provider to run alongside us.
AWS-native and open source, running in your accounts: CloudWatch, OpenTelemetry, and Config, or whatever you already run if it is working. Your telemetry stays in your accounts and remains yours throughout.
That is Premium, which adds a named architect and engineering capacity for migrations and modernization. Some clients run Professional and bring us in on discrete projects instead. Either works.
Operational evidence such as patching records, incident history, and change logs is collected as the work happens. It feeds directly into the control reporting Essential already maintains.
Containers on ECS and EKS, serverless adoption, CI/CD and delivery automation, Infrastructure as Code, and application refactoring.
Your AWS accounts managed, plus ranked findings on cost, performance, availability, and security across everything running in them.
Everything in Professional plus engineering capacity: a named cloud architect, architecture advisory, and migration and modernization delivery.
Multi-account AWS environments for federal, state, and local work, designed against FedRAMP, NIST, and CMMC control sets with evidence collection built in from the start.
Infrastructure as code, continuous compliance monitoring, and automated qualification evidence for regulated Life Sciences workloads on AWS.
We will look at what running your environment costs you in engineering time today, and show you what changes when someone else watches it.
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